2018-01-01 / Features

We Do More Than You Might Think!

I n the mid-1990s, the business world realized there was a niche that could be filled by offering nonmedical assistance to senior citizens. Franchise deals were born and a “new” service was offered.

The business world was a bit late to the table, however, because a Pensacola resident had not only already identified that need, she had responded to it with a service model born in her own living room half a decade earlier.

That was in January, 29 years ago.

Through the coming years, as the businesswoman developed her idea for meeting the practical needs of her elderly neighbors in the city, she began to think about her own life cycle and to make plans for eventual retirement.

That’s when the current management of the company known as TLC Caregivers stepped in and made an offer to purchase the business, building on the vision and reputation she had already put in place and pledging to honor the company’s mission that makes caring for the elderly the heart and soul of the plan.

“TLC Caregivers grew from that,” says Executive Director Lou Donaldson, “but, through the years, we’ve found that people of all ages are acknowledging the need for help. Things have evolved at TLC Caregivers, and today – 29 years after our founding – we go from birth through geriatrics. As long as it’s not medical and it’s moral, legal and ethical, we can do it.”

The company that serves individuals and families in Santa Rosa and Escambia counties has a reputation for delivering first-class assistance in home situations, in hospitals, in facilities, in hotels, on the beach, at community activities and in appointment-keeping situations. Bonded and insured, TLC Caregivers meets a huge need for families who may have a loved one returning home after hospitalization or time spent in a rehab/ skilled nursing facility and who may need a temporary – or a long term -- extra pair of hands.


need is at the time and we adapt. That’s what I love,” says Donaldson. “We become involved, based on someone’s ability, so we can augment a deficit in an ability or enhance the abilities someone has and make a better experience. Everyone needs help, sooner or later.” Her enthusiasm for TLC Caregivers comes through loud and clear as she speaks about both services for which clients can contract and, also, those for which TLC serves as a conduit. “When I first came here in early 2000, I thought this was absolutely amazing,” she says. “I’m still extremely excited when I come to work every day, because I find people have called – we answer the phone 24 hours a day at (850) 857- 0920 – or checked our website at www.TLCcaregivers.com and/or left messages at information@ need is at the time and we adapt. That’s what I love,” says Donaldson. “We become involved, based on someone’s ability, so we can augment a deficit in an ability or enhance the abilities someone has and make a better experience. Everyone needs help, sooner or later.” Her enthusiasm for TLC Caregivers comes through loud and clear as she speaks about both services for which clients can contract and, also, those for which TLC serves as a conduit. “When I first came here in early 2000, I thought this was absolutely amazing,” she says. “I’m still extremely excited when I come to work every day, because I find people have called – we answer the phone 24 hours a day at (850) 857- 0920 – or checked our website at www.TLCcaregivers.com and/or left messages at information@ At the other end of the spectrum -- when a celebration or special time of socializing shows up on the calendar -- caregivers from TLC may be called on to provide childcare or assistance for an adult with challenges, either at the event or in another setting.

When there is a need for housekeeping or shopping assistance; help with mobility at home or in the public sector; bathing and personal care aid; meal preparation; errand running; childcare while a parent has to be away from home or wants to have a child accompany them, but needs a second pair of eyes and hands to make sure the outing is a safe and happy event for a little one; simple social contact for someone who is confined; friendly assistance for a child or adult with developmental disabilities; or comforting help for a family facing end-of-life issues and in need of palliative care that can be coordinated with hospice, TLC Caregivers has become the go-to source.

“We look at someone’s life and what the

TLCcaregivers.com. Some of the things they need help with are not within our range of services offered, but we have contact with lots of resources and we honor our commitment to our community by providing a list of home health or hospice services or hospital information to anyone who needs it. We didn’t set out to do that; it just happened. Someone calls in with a need and we talk it through and provide what is needed, hands on or not. We give them a real person to talk to. Communication about a need is often the first hurdle people face, especially the elderly. Their requests are urgent for them, and they deserve personal attention, whether we can provide the ultimate solution to their situation ourselves or need to put them in touch with someone else who can.”

Donaldson stresses that TLC does not rely on contract personnel to deliver the range of services offered. “They are part of the TLC Caregivers family as employees who are available 24 hours a day,” she says, adding that they are licensed, bonded and insured non-medical caregivers with a commitment to the company and the community they serve.

No concern is too small or too large to gain the attention of the TLC Caregivers family of caregivers. If they are unable to meet the need themselves, they do their best to put individuals and families in touch with someone who can.

TLC Caregivers, located at 4400 Bayou Blvd., Suite 9, in Pensacola, has been that friend in deed for those with a need for 29 years. They look forward to putting caring into action for many years to come.

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